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Refund policy

By placing an order through ClockDeco, you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to all countries where we sell our products.

We have a 30-day return policy, which means you have 15 days after receiving your item to request a return and 15 days to return it.

To be eligible for a return, your item must be unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@clockdeco.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@clockdeco.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

FREQUENTLY ASKED QUESTIONS

Once placed, your order is automatically received by one of our logistics centers which will take care of its execution until its delivery. After sending, a tracking number will be sent to you to be able to track its routing. You can contact us within the first 24 hours for a full refund without special reasons if and only if the shipment number has not yet been communicated to you.

Our delivery times are 2 to 3 weeks.

We have a 30-day return policy, which means you have 15 days after receiving your item to request a return and 15 days to return it. To be eligible for the refund, the product must be returned intact, unused and well packaged in the original packaging.

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SATISFIED OR REFUNDED

We refund items once we receive your returned items!