Shipping policy

Here are the terms and conditions that make up our shipping policy:

We ship to USA, Canada, United kingdom, France and European Union. We offer free shipping.

Order Processing Time: All orders are processed within 1-5 business days. Orders do not ship on weekends or holidays.

If we are having a high volume of orders, shipments may be delayed for a few days. Please allow additional days in transit for delivery. In the event of a significant delay in shipping your order, we will contact you by email or phone.

Shipping rates and delivery estimates:

Orders are shipped free of charge to all countries. We only ship to the list of countries in this free shipping list.

The delivery time for orders is 2 to 3 weeks.

NB: Delivery delays may occasionally occur, especially during the holiday or year-end periods. We apologize already if this should happen.

The products are delivered directly to your mailbox regardless of the country.

Carriers:

We use Canada post or CJPacket to ship.

Shipment confirmation and order tracking:

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number (s). The tracking number will be active within 24 or 48 hours.

The follow-up of any order on our site can be done via the following link:

track-my-order

Products damaged during shipment:

For all products damaged during the shipping, we offer an exchange or refund of the product.

Please save all packing materials and damaged merchandise before filing a claim.

Contact:

You can also contact us by email at contact@clockdeco for questions or updates regarding the shipping and delivery of your order.